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We guarantee to ship goods out within 24-72 hours after payment confirmation except holidays.
We ship by China post, HKpost EMS, DHL, Fedex, according to your choice when placing orders.
If you didn't receive the item after 45 days, please feel free to contact us. We will make all our effort to resolve the problem.
We are not responsible for delays caused by the customs, import duties, taxes or other customs charges.
All items have a 1-year guarantee. If your purchase does not meet merchantable quality, fitness for purpose, or match the description, we can make sure your issues are resolved.
For wrongly-shipped items, please contact us within 48 hours after delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos, and we will resend or refund after confirmation.
How fast do you ship products after payment?
We guarantee to dispatch all orders within 24 to 72 hours following payment confirmation, excluding public holidays.
What shipping options are available?
We support multiple delivery options including China Post, HK Post, EMS, DHL, and FedEx, which you can choose directly when placing your order.
What should I do if my package is delayed past 45 days?
If you do not receive your order within 45 days, please contact us immediately. We will make every effort to track down your shipment and resolve the issue.
What does the 1-year warranty cover?
Our 1-year guarantee ensures that any issues related to merchantable quality, fitness for purpose, or deviation from the product description will be fully resolved.
How do I request a replacement or refund for a damaged item?
For defective or faulty items, please take photos or videos and send them to us. We will arrange a replacement or refund once the defect is verified.
Are import duties and taxes covered in the shipping cost?
No, we are not responsible for delays, import duties, local taxes, or customs charges imposed by the destination country's customs department.
