Q1: How can I be sure the parts will fit my machine?
A: Please provide the correct part number, engine serial number, machine serial number, or any number on the parts' body. Alternatively, provide the measurements of the products.
Q2: What is your payment terms?
A: We accept T/T, Western Union, Trade Assurance Payment Order, and Paypal.
Q3: What is your delivery time?
A: Some products are in stock with a delivery time of 1-2 working days. Other products require roughly 4-7 working days.
Q4: What is the warranty of your products?
A: Usually, we offer a 3-month warranty for spare parts. Electronic components do not come with a warranty. Engine assemblies have a 6-month warranty.
Q5: If I am not satisfied with your products, can I return the goods?
A: We will offer exchange or refund service for product defects during the warranty period. Please contact us before returning any defective products. The buyers will pay for the cost of return shipments, and we will be responsible for sending the replaced or repaired items back.
Q6: What packaging standard do you provide for delivery?
A: We package our products using standard neutral packaging, or we can customize the package structure according to the client's specific demands.