Q:
How can I install and operate the machine by myself?
Our system R&D is based on an integrated development view. Our machine is stable and easy to operate by one person. What you need to do is just learn some basic steps like loading the raw material, setting parameters, and starting the machine. A complete English user manual will be sent to you along with the machine.
Q:
How to get technical support after purchasing?
We provide online technical support in English. You can easily reach us online for any remote assistance. If needed, we will support you through remote assistant software.
Q:
What certificates do you have?
Our products comply with CE and FCC standards. For some models, the certificates are already available. For other models, we can assist in applying for the necessary certifications.
Q:
What's the warranty for the items?
We pack all items carefully to ensure they arrive in good condition. The warranty for the equipment is one year (12 months). If any parts are damaged due to non-human factors within one year, we will provide replacement parts free of charge.
Q:
What payment terms and trade terms do you accept?
Usually, we accept T/T with a 50% deposit and the remaining 50% balance paid before shipment. We offer EXW, FOB, CFR, and CIF trade terms, and also accept other methods like L/C and Western Union.
Q:
How do you control quality?
All products are calibrated by laboratory professionals before they leave the factory to ensure the accuracy and authority of the test results.