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| Lead Time | Within 72 working hours after payment received |
| Remote Delivery | If your delivery address is a remote area in the DHL/FEDEX/UPS system, an extra 45 USD remote delivery fee is required. |
| Warranty | 1 Year Warranty |
| Quality | Superior quality; subjected to multiple testing phases before shipping. |
| Store Comment & Buyer Tips |
Item CD might be easily broken during transportation. If the CD is unreadable, please contact us directly to obtain the download link. Please do not open a dispute or leave negative feedback.
If you have any questions, please feel free to reach out to us first. We will do our absolute best to assist you.
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The SmartLink Remote Diagnostics System is a newly developed, powerful service system dedicated to remote vehicle diagnosis and service.
In this system, SmartLink B (Business), as a SmartLink Service Provider, can accept remote repair orders issued by SmartLink C users via the SmartLink Service Platform. The SmartLink B applies to vehicles that comply with CAN/ DoIP/ CAN FD/ J2534 diagnostic protocol standards.
SRDs is comprised of SmartLink C, SmartLink B, and the Cloud Platform. The SmartLink C is connected to the vehicle, and the SmartLink B is connected to any compatible diagnostic device. The remote diagnosis processes are executed efficiently through the SmartLink platform.
The SmartLink Platform is designed to pair the connection between SmartLink C and SmartLink B via a standard web browser.
A SmartLink C user can post a remote diagnosis request on the platform. The SmartLink B user can view these requests from their clients and accept them to initiate remote diagnosis sessions.
The service provider can select one of the following two management modes:
The service provider activates the SmartLink C under their own account and manages the device (posting remote diagnosis requests, handling license renewals) for the customer. The customer does not need to perform operations on the platform; they only need to connect the SmartLink C hardware to the vehicle.
The customer registers their own user account on the SRDs platform to manage their SmartLink C (posting remote diagnosis requests, license renewals) independently. The service provider can "Pre-bind" the customer’s SmartLink C. Once pre-bound, the customer’s request will only be visible to this specific service provider, securing the client relationship.
The diagram below provides a clear, step-by-step overview of the complete remote diagnostic process using the SmartLink system.
SmartLink B supports advanced diagnostic protocols including J2534, DoIP, CAN FD, CAN 2.0, RP1210, and D-PDU.
Since CDs can be fragile during transit, please contact us immediately if the CD is unreadable. We will provide you with a secure direct download link to access the software.
No, each individual SmartLink hardware unit can only be active on one registered account at a time.
SmartLink C connects directly to the vehicle being diagnosed. SmartLink B acts as the service provider module and connects to the professional diagnostic device to perform the remote operation.
If your delivery address is flagged as a remote area within the DHL, FEDEX, or UPS systems, an additional remote delivery fee of 45 USD will be required to process the shipment.
The Launch SmartLink B device comes with a comprehensive 1-Year Warranty covering hardware issues.
